Returns & Refunds

At Naturaliso, we want every customer to enjoy a convenient and reliable shopping experience. If something isn't right with your order, we're here to help.

Your Right to Return

Eligible customers may have the right to withdraw from an online purchase within 14 days of receiving their order, in accordance with applicable European consumer protection laws.

Certain products may be excluded from this right, including eligible sealed health or hygiene products that have been unsealed after delivery, and products that are otherwise exempt under applicable law.

How to Request a Return

If you would like to return an item, please contact us through our Contact Us page.

When submitting your request, please provide:

Your order number
The product you wish to return
A brief explanation of your request
Photographs, if the product arrived damaged or incorrect

Our customer support team will review your request and provide instructions for the next steps.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will review the issue and explain the available remedies in accordance with applicable consumer protection laws.

Refunds

Once your return or refund request has been reviewed, we will inform you of the next steps.

Approved refunds will normally be issued through the original payment method, subject to applicable legal requirements and payment processing times.

Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable consumer protection laws.

Any costs that the customer is legally responsible for will be explained in our Refund Policy.

Products That May Have Special Return Conditions

Some products, including certain supplements, personal care items, perishable goods, and hygiene products, may be subject to specific return conditions or legal exceptions.

These conditions will be applied only where permitted by applicable law.