Shipping policy

Shipping Policy

Naturaliso – Naturally Better Living

At Naturaliso, we aim to provide reliable, transparent, and efficient delivery services to our customers. Please review our shipping policy before placing an order.

1. Shipping Destinations

Naturaliso offers shipping to supported destinations, including selected countries within the European Union and other international markets.

Available shipping destinations are displayed during checkout.

Shipping availability may vary depending on the product, destination country, and applicable shipping restrictions.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, warehouse operations, weekends, and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation where the relevant notification service is available.

3. Shipping Methods and Delivery Times

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout.

Delivery estimates may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

Estimated delivery dates are not guaranteed delivery dates unless expressly stated otherwise.

This does not affect any mandatory delivery rights under applicable consumer law.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery destination
Package weight and dimensions
Selected shipping method
Applicable carrier charges

The shipping cost will be displayed before the customer completes the purchase.

Any free shipping promotions or minimum order thresholds will be communicated on our website when available.

5. Order Tracking

Where tracking is supported by the shipping carrier, customers will receive a tracking number or tracking link after dispatch.

Tracking information may take some time to become available after the package has been handed over to the carrier.

For tracking assistance, contact support@naturaliso.com.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please verify your name, address, postal code, phone number, and other relevant delivery details before confirming your order.

If you discover an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to assist with corrections, but address changes may not be possible once the order has been dispatched.

Any additional charges caused by incorrect delivery information may be the customer's responsibility where permitted by applicable law.

7. International Shipping, Customs and Taxes

International orders may be subject to customs procedures, import restrictions, duties, taxes, or other destination-specific requirements.

Applicable taxes and shipping charges collected by Naturaliso will be displayed during checkout.

Where additional import duties, customs charges, or taxes are payable by the customer, this will be disclosed before purchase as required by applicable law.

For deliveries within the European Union, applicable VAT will be handled according to the relevant tax rules.

Customers are encouraged to review any import restrictions applicable to their destination, particularly for food, dietary supplements, cosmetics, essential oils, and other regulated products.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.

If your shipment is delayed, please contact support@naturaliso.com.

We will assist in investigating the delivery status and working with the shipping carrier to resolve the issue.

Customers retain their statutory rights regarding delayed or undelivered goods.

9. Lost or Damaged Shipments

If your order is lost during transportation, arrives damaged, or is not delivered, please contact us promptly.

Include your order number and any available supporting information or photographs.

Naturaliso will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law.

For consumer purchases, responsibility for loss or damage during delivery remains with Naturaliso until the goods are delivered to the consumer or an authorized recipient, except where applicable law provides otherwise.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the shipping carrier may arrange another delivery attempt or provide collection instructions.

Please follow any instructions supplied by the carrier.

If a package is returned due to an incorrect address, failure to collect it, or another customer-related issue, additional shipping costs may apply where permitted by law and properly disclosed.

This does not affect statutory cancellation or refund rights.

11. Restricted Products

Certain products may be subject to shipping restrictions based on destination-country regulations or carrier requirements.

These may include:

Certain dietary supplements
Food and perishable products
Essential oils and flammable liquids
Products subject to special customs or safety requirements

Naturaliso reserves the right to decline or cancel an order where shipment would violate applicable laws or shipping restrictions.

If an order cannot be fulfilled, any payment received for the unavailable items will be refunded as required by law.

12. Returns and Return Shipping Costs

Naturaliso offers a voluntary 30-day return policy for eligible products.

Returns Due to a Change of Mind

Customers are generally responsible for the direct cost of return shipping when returning an eligible product because they changed their mind or no longer wish to keep it.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, Naturaliso will cover necessary return shipping costs and provide an appropriate remedy as required by applicable consumer law.

Customers must contact support@naturaliso.com before arranging a return to receive the appropriate return instructions.

For complete details, please review our Return & Refund Policy.

13. EU Consumer Delivery Rights

For eligible consumer purchases within the European Union, mandatory consumer protection rules apply.

Unless otherwise agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is concluded.

If delivery does not occur within the legally required or agreed period, consumers may have rights to request delivery within an additional appropriate period or terminate the contract, subject to applicable legal conditions.

Nothing in this shipping policy limits mandatory consumer rights.